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Privacy Policy

Last updated: 19 April 2023

At QuixVert, we respect and protect the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

Personal Information

We do not collect or share with third parties any personal information that can be used to identify you, such as your name, email address, or other contact details.

Registration

When you create an account with us, we collect your first name, second name, IP address, date of registration, email address, and password. We store your password securely using a strong hashing algorithm. We keep your data, including your chosen username, first name, second name, email address, IP address, and hashed password in our database for as long as you have an account with us. You may delete your account and all your data will be immediately removed from our servers, which is irreversible.

We keep track of the amount of files you upload and their size to our servers to ensure fair usage and protect against potential abuse. We log your IP address to prevent abuse of our services by banning the IP address if needed.

If you are a free user and do not have an account with us, when you interact with out tool, a temporary account automatically gets created, this temporary account is a "Guest" account , The only information this temporary account has is your logged IP address, this is so that we can track usage of our service and create limitations for users that choose to use our services for free.

File Processing

When you upload files to our servers through our SSL secured channel, your uploaded files are securely transferred to a sandbox environment. Our automated tools process your files based on your request, after conversion has completed, your files are automatically removed from our servers after 10 minutes to 1 hour, depending on your subscription tier. If you are a registered user, you may access your files on the dashboard and remove them sooner if you wish.

We do not read, look into, or mine any data from your files, and we do not make any copies of them. All file processing is done by programs, and there is no human interaction with your files at all.

We collect the uploaded file type, file size, and the amount of successful file conversions and errors for statistical purposes and the general functioning of our software. If you choose to purchase our services, your name and email address will only be used to send you an email invoice.

Deleting User Data

Your files are always automatically removed from our servers either automatically by our software within 1 hour. You may also remove them yourself from the dashboard at any time. If you delete your account, all your account data will be removed from our servers database immediately, and this is irreversible. We do not make a backup copy of your files even if you ask us to do so.

Cookies

We use cookies to provide better user experience, such as log-in authorization functionality and session information. The user data collected through technically necessary cookies are not used to create user profiles.

Our website may automatically collect information through the use of cookies or similar technologies. A cookie is a small amount of data that is sent to and stored on your computer by a website that you visit. Your computers Internet browser is most likely set up to accept cookies automatically. If you would like to disable this feature, you may do so by adjusting the options or preferences in your browser. However, by doing so, you may not be able to register, login, or make full use of the Service.

We only use cookies for log-in functionality and session information. The cookie allows you to navigate from page to page within the site without having to sign in again on each page. It also allows you to return to the website without having to sign back in.

We use Google Analytics as our main analytics software, in order to get insights about how our visitors use our website and deliver better user experience for our users. Google Analytics gathers your personal data under their own privacy policy which you should review carefully.

Payment Processing

We use PayPal as our payment gateway to process payments for our services. PayPal is a third-party payment processor that provides a secure and reliable platform for processing online payments. When you make a payment through our website, you will be redirected to the PayPal website to complete the transaction. PayPal's privacy policy and terms of service apply to all payment transactions processed through their platform. We do not have access to your payment information, and we do not share any of your personal information with PayPal or any other third-party payment processor.

Telegram

We use telegram as a private notification system to recieve statiscal updates from our servers and its functionality so we can fix any issues immediatly, If you use our contact page to communicate with us, the Founder recieves a private notification on telegram to inform him immediatly that there is a new ticket open. Telegram also notifies us of new registrations, this only displays the new users username. Your personal data will never be used on telegram.

Server Location

The location of our website's server is geographically in the USA.

Transfer of Ownership

While we do not have any plans to sell or transfer ownership of our business, there may be circumstances that require us to do so. In the event that ownership of our business is transferred to a new entity, whether through an acquisition, merger, or other means, your personal information may be transferred to the new owner. If this happens, we will make reasonable efforts to notify our users of the transfer and provide them with the option to opt-out of having their personal information transferred to the new owner.

Contacting us

When contacting us through our contact form, a support ticket is created that stores your message, email address, and name, The data is used exclusively for processing the conversation, a support ticket is removed from our servers if the support ticket has been resolved.

GDPR Compliance

We are bound to the strict data protection law and are committed to complying with the General Data Protection Regulation (GDPR). The GDPR is a regulation in EU law on data protection and privacy for all individuals across the EU and within the European Economic Area. In the terms of the GDPR, QuixVert acts as the data controller and data processor.

We take appropriate measures to secure our website and protect user information, but we cannot guarantee the security of our website or the protection of our users' personal information from malicious exploits. There is always a risk of unauthorized access, disclosure, or misuse of personal information. We encourage our users to take appropriate measures to protect their own personal information, such as using strong passwords and keeping their devices and software up to date.

Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We may disclose your information if required by law, regulation, or other legal subpoena or process. We may also disclose your information if we have reason to believe that disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights or property, other users of the Service, or anyone else who could be harmed by such activities.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. You should review this Privacy Policy periodically for changes. Your continued use of our Service following the posting of any changes to this Privacy Policy constitutes acceptance of those changes..

Contact Us

If you have comments or questions about this Privacy Policy please contact:

Louis Rossouw

E-mail: louis@louisrossouw.com

or use our contact form on QuixVert.com/support